Business and Finance

Hiring for Business and Financial Services talent is being shaped by the changing nature of the industry. This includes the shift of transactional banking to online and mobile channels, and the rise of powerful techniques and technologies that allow customer behaviors and other trends to be mined for rich insights into new ways of doing business. This changing landscape means that workers with strong customer service skills will be vital for building lasting customer relationships at a time when most customer interactions with banks are becoming more impersonal.

Additionally, workers with strong technical and analytical skills who are able to deliver the analytical insights or agile services that customers and employers expect are also in high demand. These trends are affecting Business and Finance roles, and Administration roles, in different ways. At the high-skill end, technology and the rise of big data has driven strong growth in demand for Analysts of all varieties; conversely administrative roles are declining as many of their functions are being absorbed by other occupations or replaced by automation. Despite slow growth, administrative roles have high replacement rates due to turnover, with over 21,000 open positions per year. Conversations with employers illuminated challenges attracting and retaining local talent. They indicate an attempt to build a stronger hook, through employee perks and other activities, to increase regional retention.