Healthcare

Many jobs are merging discrete skill sets into single roles that are more complex than in the past. In Healthcare, increased management skills are in demand across occupations, particularly in nursing and for home health staff. Employers face a challenge with the supervision of remote staff in healthcare, which is a new skill set that will continue to grow. Customer service skills are increasingly important across clinical care occupations: Employers seek customer service skills across nursing roles, registrars, phlebotomists, and more, due to the importance of building relationships with patients and the increased importance of quality of care metrics. Entry level clinical positions also need these skills as employers view patients as long-term customers.

The changing nature of jobs means that many occupations require new, more advanced skills.  Many healthcare employers noted an increased demand for specialized nurses (e.g. trauma, geriatrics, etc.) however training for these roles is typically on the job, meaning that new entrants to the field are not immediately qualified for these roles. Employers express a desire for new entrants to the market to have more robust clinical experience than is commonly available through training programs. Business and analysis skills are also becoming more relevant for healthcare professionals. As healthcare becomes more outcome focused, healthcare workers are expected to have a stronger understanding of the business implications of their care decisions and to be savvier at working with various forms of health data.